🇬🇧 FREE EXPRESS SHIPPING OVER £100
Necklace is way too small and badly made. Tried to contact them straight away and they haven’t responded to my return enquiry although they say they will contact within 24 hrs. I am bitterly disappointed with the lack of service. Tried to ring Newtown store and they aren’t answering the phone. For a $129.00 item I expect better customer service.
Hi Megan, we’re very sorry for the delay in responding. Unfortunately, your original return request was missed, and when you called our Newtown store, our team were assisting customers and unable to answer the phone.
When we later spoke with you, we understood that you planned to visit our Newtown store to return the choker, but you haven't popped in as of yet.
We would also like to reassure you that the choker is not poorly made - it is intentionally a delicate design. However, we completely understand that the size and style may not have been right for you.
This is not the level of service we aim to provide, particularly after you contacted us promptly. Please get back in touch so we can arrange your return and resolve this for you as quickly as possible.
They were my absolute favourite earrings! Stunning! Unfortunately I lost one the first time I wore them so I will repurchase them! I love Filthy Gorgeous jewellery and I always buy from them when I’m in Bali!